I. Questions About Our Products

1. Are the luxury bags and wallets sold by Poshmine authentic? We are fully committed to selling only genuine luxury goods. We partner exclusively with trusted third-party distributors who specialize in authenticating and sourcing pre-owned designer handbags and wallets. While we do not personally authenticate every piece, we rely on the expertise and established processes of our verified suppliers.

2. What does “Pre-Loved” or “Pre-Owned” mean for these items? “Pre-Loved” or “Pre-Owned” means that the handbags and wallets have been previously owned and used. They are not brand new, which is why our iconic pieces offer exceptional value.

3. What is the condition of your bags and wallets? The condition of each piece varies. We provide detailed descriptions and multiple high-resolution photographs for every bag and wallet to accurately show its condition, including any signs of wear, leather patina, or minor imperfections. We encourage you to review all images and read the description thoroughly before purchasing.

4. I missed out on a bag I wanted! How can I get priority access? Our exclusive and rare handbags and wallets sell out very quickly—often within hours. To ensure you never miss a new drop:

• Join our VIP List! By joining, you receive instant email notifications about new bag arrivals before they are released to the general public.

II. Questions About Ordering and Payment

5. What payment methods do you accept? We accept all major credit cards and secure payment methods, as indicated at the checkout page.

6. Do you charge sales tax? Sales tax may be applicable depending on your local jurisdiction. Any applicable taxes will be calculated and displayed during the checkout process.

III. Questions About Shipping and Delivery

7. What is your shipping model? (Drop Shipping) Poshmine operates on a Drop Shipping model. This means your order is fulfilled, packaged, and shipped directly from our trusted external distributors who manage the inventory of our bags and wallets. We handle the sales and customer service, while our partners handle the logistics.

8. How long does shipping take, and what is the cost? We offer worldwide shipping at a flat rate of $25.00 USD.

• Processing Time: 1–3 business days.

• Estimated Delivery: 6–12 business days after processing.

9. Will I have to pay customs duties or taxes? For international orders, the customer is responsible for all import duties, customs taxes, and fees levied by the destination country. These charges are not included in the bag price or shipping cost.

IV. Questions About Returns and Exchanges

10. What is your return policy for bags and wallets? We offer a 14-day return window from the date you received your item. The bag or wallet must be returned in the exact same condition as received, with all original tags and seals intact. Please refer to our detailed Return Policy for full instructions and exclusions.

11. Can I exchange a bag or wallet? Due to the unique and rare nature of our inventory (each handbag is often one-of-a-kind), we cannot process direct exchanges. If you require a different piece, we recommend returning the original item for a refund and placing a new order for the desired wallet or bag (subject to availability).