REFUND POLICY
At Poshmine, we are committed to ensuring your satisfaction with every purchase. Please read our return policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted only if:
- The item does not match the description provided on the website.
- The item is found to be inauthentic.
- Returns are not accepted for:
- Buyer’s remorse or change of mind.
- Minor imperfections consistent with the item’s pre-owned condition, as described in the listing.
2. Return Period
- You must initiate a return within 7 days of receiving your order.
- Requests made after this period will not be eligible for a return or refund.
3. Return Process
To request a return:
- Contact us at contact@poshmine.com with your order number, a description of the issue, and photos of the item.
- Once your return request is approved, you will receive instructions for shipping the item back to us.
4. Return Conditions
- Items must be returned in the same condition as received, with all original packaging, tags, and any included documentation.
- Items showing signs of wear or damage not present at the time of delivery may not qualify for a refund.
5. Shipping for Returns
- The buyer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or inauthentic item).
- We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
6. Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Original shipping fees are non-refundable.
7. Exchanges
- We do not offer exchanges at this time. If you wish to purchase a different item, please initiate a return (if eligible) and place a new order.
8. Contact Us
If you have any questions about our return policy or need assistance, please reach out to us:
Poshmine
contact@poshmine.com