I. Questions About Our Products

1. Are the items sold by Poshmine authentic?

We are fully committed to selling only genuine luxury goods. We partner exclusively with trusted third-party distributors who specialize in authenticating and sourcing pre-owned luxury items. While we do not personally authenticate every piece, we rely on the expertise and established processes of our verified suppliers.

2. What does “Pre-Loved” or “Pre-Owned” mean?

“Pre-Loved” or “Pre-Owned” means that the items have been previously owned and used. They are not brand new. This is why our pieces offer exceptional value.

3. What is the condition of your items?

The condition of each item varies. We provide detailed descriptions and multiple high-resolution photographs for every piece to accurately show its condition, including any signs of wear or minor imperfections. We encourage you to review all images and read the description thoroughly before purchasing.

4. I missed out on an item I wanted! How can I get priority access?

Our exclusive and rare pieces sell out very quickly—often within hours. To ensure you never miss a new drop:

• Join our VIP List! By joining, you receive instant email notifications about new arrivals before they are released to the general public.

II. Questions About Ordering and Payment

5. What payment methods do you accept?

We accept all major credit cards and secure payment methods, as indicated at the checkout page.

6. Do you charge sales tax?

Sales tax may be applicable depending on your local jurisdiction. Any applicable taxes will be calculated and displayed during the checkout process.

III. Questions About Shipping and Delivery

7. What is your shipping model? (Drop Shipping)

Poshmine operates on a Drop Shipping model. This means your order is fulfilled, packaged, and shipped directly from our trusted external distributors who manage the inventory. We handle the sales and customer service, while our partners handle the logistics.

8. How long does shipping take, and what is the cost?

We offer worldwide shipping at a flat rate of $25.00 USD.

• Processing Time: 1–3 business days.

• Estimated Delivery: 6–12 business days after processing.

9. Will I have to pay customs duties or taxes?

For international orders, the customer is responsible for all import duties, customs taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost.

IV. Questions About Returns and Exchanges

10. What is your return policy?

We offer a 14-day return window from the date you received your item. The item must be returned in the exact same condition as received, with all original tags and seals intact. Please refer to our detailed Return Policy for full instructions and exclusions.

11. Can I exchange an item?

Due to the unique and rare nature of our inventory (each piece is often one-of-a-kind), we cannot process direct exchanges. If you require a different item, we recommend returning the original item for a refund and placing a new order for the desired piece (subject to availability).