POSHMINE RETURN POLICY

Exchange & Final Sale Policy

Last updated: July 1, 2026

At POSHMINE, we carefully select pre-owned luxury handbags and accessories. Due to the unique and limited availability of many of our items, all sales are considered final.

We do not offer refunds. However, under the conditions outlined below, eligible items may qualify for an exchange or store credit.

1. Exchange Eligibility

You may request an exchange within 14 days of the delivery date.

To qualify for an exchange, the item must:

Be unused after delivery.
Be returned in the same condition in which it was received.
Include all original accessories, tags (if applicable), packaging, and any authenticity documentation provided.
Show no new signs of wear, damage, odors, stains, or alterations.

Items that do not meet these conditions may be refused.

2. How to Request an Exchange

To request an exchange, please email:

contact@poshmine.com

Your request must include:

Your order number.
The reason for the exchange.
Clear photographs of the item.

Requests must be submitted within 14 days of delivery.

Please do not return any item without receiving written authorization and return instructions from our customer support team.

3. Return Shipping

Unless the exchange is due to our error, customers are responsible for return shipping costs.

We strongly recommend using a fully insured and trackable shipping service.

POSHMINE cannot be held responsible for items lost or damaged during return transit.

4. Inspection & Store Credit

After receiving your returned item, we will inspect it to verify that it meets our exchange requirements.

If approved, you will receive either:

Store credit equal to the purchase price (excluding the original shipping cost), or
An exchange for another available item of equal or greater value (any price difference must be paid before shipment).

No cash refunds will be issued.

5. Non-Exchangeable Items

The following items are not eligible for exchange:

Items returned in a different condition from when they were delivered.
Products with signs of use after delivery.
Items with imperfections that were clearly disclosed in the product description and photographs before purchase.
Special-order or custom-sourced items.
Gift cards.

6. Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged during shipping, you must notify us within 48 hours of delivery.

Please include photographs of the item, the packaging, and any visible damage.

We will review the case and, where appropriate, provide an exchange or another suitable resolution.

7. Contact Us

If you have any questions regarding this Exchange & Final Sale Policy, please contact us at: