POSHMINE RETURN POLICY

 At Poshmine, we are committed to ensuring your satisfaction with every purchase. Please read our return policy carefully before making a purchase.

1. Overview and Eligibility

As we offer exclusive, fast-selling, pre-loved luxury items, we aim to provide a fair and straightforward return policy.

• Return Period: You have 14 days from the date you received your order to request a return.

• Condition: To be eligible for a return, the item must be in the exact same condition that you received it: unused, undamaged, and complete with all original tags, seals (if any), authentication cards, and original packaging. We cannot accept returns for items showing signs of use or alteration.

2. The Return Request Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at contact@poshmine.com within the 14-day window, stating your order number, the reason for the return, and clear photographs of the item.

2. Approval: We will contact you within [2-3 business days] to approve the return and provide detailed instructions on where and how to send the item. Items must only be returned after receiving written authorization from us.

3. Shipping and Responsibility: The customer is responsible for the cost of return shipping and ensuring the safe arrival of the luxury piece back to us or our distributor. We strongly recommend using a trackable and insured shipping service to guarantee the secure delivery of the item.

3. Refunds

• Inspection: Once the returned item is received, inspected, and confirmed to be in its original condition, we will notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed and applied back to your original method of payment within [5-10 business days].

4. Exceptions and Non-Returnable Items

The following items are not eligible for return:

• Gift Cards: Electronic and physical gift cards are non-refundable.

• Disclosed Imperfections: Items cannot be returned based on imperfections that were clearly detailed in the product photos and description prior to purchase.

• Customized Items: Any piece that has been customized or altered at the customer’s request.

5. Damaged or Incorrect Products (Drop Shipping Note)

If you receive a product that is damaged or incorrect (not the item you ordered), please contact us immediately within 48 hours of delivery. We will work with our external distributor to assess the issue and arrange for a replacement (if available) or a full refund.

8. Contact Us

If you have any questions about our return policy or need assistance, please reach out to us: contact@poshmine.com